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    Frequently Asked Questions

    Find answers to the most common questions about compression socks, sizing, shipping, and our policies. Can't find what you're looking for? Contact us for personalized help.

    General Questions

    What are compression socks?

    Compression socks are specialized hosiery designed to apply graduated pressure to your lower legs and feet. They're tighter at the ankle and gradually loosen as they move up your leg, helping to improve blood circulation, reduce swelling, and prevent various venous conditions.

    How do compression socks work?

    Compression socks work by applying controlled pressure to your lower legs, which helps:

    • Push blood back toward your heart (improving venous return)
    • Prevent blood from pooling in your legs
    • Reduce diameter of major veins, increasing blood velocity
    • Decrease swelling and inflammation
    • Support leg muscles during activity

    Who should wear compression socks?

    Compression socks benefit many people, including:

    • Healthcare workers and others who stand all day
    • Athletes and runners (for recovery and performance)
    • Frequent travelers and airline passengers
    • Pregnant women experiencing leg swelling
    • People with varicose veins or spider veins
    • Individuals with diabetes or circulatory issues
    • Anyone experiencing leg fatigue, aching, or swelling

    Are compression socks safe?

    Yes, compression socks are generally safe for most people when used correctly. However, consult your doctor before using compression socks if you have:

    • Peripheral artery disease (PAD)
    • Congestive heart failure
    • Severe peripheral neuropathy
    • Skin infections or dermatitis
    • Any condition affecting sensation in your legs

    What's the difference between compression socks and regular socks?

    Regular socks provide warmth and basic cushioning. Compression socks are medical devices designed to:

    • Apply specific, graduated pressure (measured in mmHg)
    • Improve circulation and reduce swelling
    • Prevent and treat various medical conditions
    • Use specialized elastic materials and construction

    Sizing & Fit

    How do I find my compression sock size?

    Follow these steps for accurate sizing:

    1. Measure in the morning before swelling occurs
    2. Ankle circumference: Measure around the narrowest part of your ankle
    3. Calf circumference: Measure around the widest part of your calf
    4. Calf height: Measure from floor to the bend behind your knee
    5. Use our size chart: See detailed sizing guide →

    What if I'm between sizes?

    If you're between sizes:

    • For prevention/comfort: Size down for firmer compression
    • For medical conditions: Consult your doctor or size up for comfort
    • If measurements conflict: Prioritize calf measurement
    • Contact us: We can provide personalized size recommendations

    How should compression socks fit?

    Proper fit should:

    • ✅ Feel snug but not painful
    • ✅ Apply firm, even pressure
    • ✅ Stay up without rolling or bunching
    • ✅ Reach to just below your knee (for knee-high)
    • ✅ Not create bulges or gaps

    Signs of poor fit:

    • ❌ Numbness or tingling
    • ❌ Skin discoloration
    • ❌ Excessive bunching at ankle or knee
    • ❌ Slipping down your leg

    Can I return compression socks if they don't fit?

    Yes! We offer a 30-day fit guarantee. If your compression socks don't fit properly, we'll exchange them for a different size or provide a full refund. See our return policy below.

    Compression Levels

    What does mmHg mean?

    mmHg stands for "millimeters of mercury" and measures the amount of pressure the socks apply. Higher numbers mean firmer compression.

    What compression level do I need?

    Compression Level Type Best For
    8-15 mmHg Light Mild leg fatigue, long flights, prevention
    15-20 mmHg Moderate Standing all day, sports recovery, travel, pregnancy
    20-30 mmHg Firm (Medical) Varicose veins, moderate swelling, post-surgery, DVT prevention
    30-40 mmHg Extra Firm Severe swelling, lymphedema, advanced venous disease

    Note: 20-30 mmHg and higher often require a doctor's prescription or recommendation.

    Can I start with the highest compression level?

    No. Start with lower compression (15-20 mmHg) unless your doctor recommends otherwise. Higher compression:

    • Requires time to adjust to
    • Can be uncomfortable if not needed
    • May cause issues if you have certain conditions
    • Is harder to put on and take off

    What's the difference between graduated and uniform compression?

    Graduated compression (our socks):

    • Strongest at the ankle, decreases up the leg
    • Medically proven to improve circulation
    • Follows natural blood flow pattern
    • Required for medical/therapeutic use

    Uniform compression:

    • Same pressure throughout
    • Common in athletic sleeves
    • Not recommended for medical conditions

    How to Use

    How do I put on compression socks?

    Step-by-step instructions:

    1. Put them on in the morning before swelling starts
    2. Turn the sock inside out down to the heel
    3. Place your foot into the toe area
    4. Pull the sock over your heel
    5. Gradually roll the sock up your leg, smoothing as you go
    6. Ensure no bunching or wrinkles
    7. The top should sit just below your knee (for knee-high)

    Pro tips:

    • Apply lotion at night, not in the morning (makes socks slippery)
    • Use rubber gloves for better grip
    • Consider a sock aid device for easier application

    How long should I wear compression socks?

    General guidelines:

    • Prevention/comfort: Wear during activity (work shift, flight, workout)
    • Medical conditions: Follow your doctor's advice (often all day)
    • Sports recovery: 1-2 hours after exercise
    • Travel: Throughout flight + 2-3 hours after

    Most people wear them during the day and remove at night, but consult your doctor for specific recommendations.

    Can I sleep in compression socks?

    Generally not recommended unless specifically advised by your doctor. Here's why:

    • Your legs are elevated while lying down, reducing swelling naturally
    • Compression may restrict circulation when horizontal
    • Your legs need a break from compression

    Exception: Some doctors prescribe overnight compression for specific conditions.

    When should I wear compression socks?

    Best times to wear:

    • ✈️ During air travel (put on before flight)
    • 🏃 During and after workouts/running
    • 👩⚕️ During work shifts (especially standing jobs)
    • 🤰 Throughout the day during pregnancy
    • 💼 During long periods of sitting (desk work)
    • 🚗 On long car trips

    Put them on in the morning before swelling develops for best results.

    Can I wear compression socks during exercise?

    Yes! Many athletes wear compression socks during exercise for:

    • Improved blood flow and oxygen delivery
    • Reduced muscle vibration and fatigue
    • Better performance and endurance
    • Lower risk of injury

    They're especially popular for running, cycling, basketball, and CrossFit.

    Care & Maintenance

    How do I wash compression socks?

    Best practices:

    • 🧺 Hand wash preferred or gentle machine cycle
    • 🌡️ Cold water only (hot water damages elastic)
    • 🧴 Use mild detergent (no bleach or fabric softener)
    • 🔄 Turn inside out before washing
    • 👕 Wash with similar colors
    • 🚫 Never wring or twist

    Can I put compression socks in the dryer?

    No! Heat damages the elastic fibers and reduces compression effectiveness. Instead:

    • ☀️ Air dry flat or hang to dry
    • ❌ No direct sunlight (fades colors)
    • ❌ No radiators or heat sources
    • ⏱️ Allow 12-24 hours to dry completely

    Tip: Have 2-3 pairs so you can rotate while others dry.

    How often should I wash compression socks?

    Wash after each use for hygiene and to maintain elasticity. Daily washing:

    • Removes sweat, bacteria, and skin oils
    • Restores compression effectiveness
    • Extends sock lifespan
    • Prevents odor buildup

    How long do compression socks last?

    With proper care, compression socks typically last 3-6 months of daily use. Replace when you notice:

    • Loss of elasticity (stretched out, loose fit)
    • Reduced compression effectiveness
    • Holes, tears, or thinning fabric
    • Difficulty staying up

    Tip: Buy 2-3 pairs and rotate to extend lifespan.

    Can I iron compression socks?

    No. Heat damages the compression fibers. If wrinkled, smooth with your hands while damp or wear them—body heat will relax wrinkles.

    Health & Safety

    Do I need a prescription for compression socks?

    It depends on compression level:

    • 8-15 mmHg and 15-20 mmHg: No prescription needed (over-the-counter)
    • 20-30 mmHg and higher: Often require doctor's recommendation
    • Insurance coverage: Usually requires prescription from doctor

    Even without a prescription, consult your doctor if you have medical conditions.

    Can compression socks be harmful?

    When used correctly, compression socks are safe. However, they can cause issues if:

    • ❌ Wrong size (too tight or too loose)
    • ❌ Too high compression without medical need
    • ❌ Worn despite contraindications (PAD, heart failure)
    • ❌ Applied incorrectly (bunching, rolling)

    Stop wearing and contact your doctor if you experience:

    • Numbness or tingling
    • Skin discoloration or pain
    • Increased swelling
    • Any concerning symptoms

    Can I wear compression socks if I have diabetes?

    Consult your doctor first. Diabetics can wear compression socks, but:

    • ⚠️ Ensure proper fit (poor circulation = less sensation)
    • ⚠️ Check feet daily for pressure points or irritation
    • ⚠️ Choose seamless designs to prevent rubbing
    • ⚠️ Start with lower compression (15-20 mmHg)
    • ✅ Look for diabetic-specific compression socks

    Can pregnant women wear compression socks?

    Yes! Compression socks are safe and beneficial during pregnancy for:

    • Reducing leg and ankle swelling (edema)
    • Preventing varicose veins
    • Improving circulation
    • Relieving leg aches and heaviness

    Recommendations: Start with 15-20 mmHg and wear during the day. Always consult your OB/GYN if you have pregnancy complications.

    Do compression socks prevent blood clots (DVT)?

    Yes, compression socks significantly reduce DVT risk during:

    • ✈️ Air travel (especially flights >4 hours)
    • 🏥 Post-surgery recovery
    • 🛏️ Extended bed rest
    • 🚗 Long car trips

    Studies show compression socks reduce DVT risk by up to 90% during long flights.

    Shipping & Returns

    Do you offer free shipping?

    Yes! We offer:

    • Free standard shipping on orders over $40
    • 📦 Orders under $40: $4.99 flat rate shipping
    • ⚡ Expedited shipping available for additional fee

    How long does shipping take?

    Shipping times (after order processing):

    • Standard shipping: 5-7 business days
    • Expedited shipping: 2-3 business days
    • Express shipping: 1-2 business days

    Orders typically ship within 1-2 business days. You'll receive a tracking number via email.

    What is your return policy?

    30-Day Fit Guarantee:

    • ✅ Return within 30 days of delivery
    • ✅ Items must be unworn, unwashed, with tags attached
    • ✅ Full refund or free exchange
    • ✅ We cover return shipping on exchanges

    Hygiene Policy: Once worn, we can only offer exchanges (not refunds) unless product is defective.

    Can I exchange for a different size?

    Yes! We offer free size exchanges within 30 days:

    1. Contact us at support@yourstore.com
    2. We'll send you a prepaid return label
    3. Ship your socks back to us
    4. We'll send your new size (no additional charge)

    Do you ship internationally?

    Currently, we ship to:

    • 🇺🇸 United States (all 50 states)
    • 🇨🇦 Canada
    • International shipping coming soon!

    What if my compression socks are defective?

    We stand behind our quality. If your socks are defective:

    • 📧 Contact us with photos of the defect
    • 🔄 We'll send a replacement immediately
    • 💰 Full refund if you prefer
    • 📦 Prepaid return label provided

    We'll make it right, no questions asked.

    Still Have Questions?

    Our compression sock experts are here to help!

    📧 Email Us

    basecompress@gmail.com

    Response within 24 hours

    Additional Resources:
    Sizing Guide | Compression Socks Guides | About Us